![]() Select the Settings icon in the bottom-right of the screen.If you use a VPN or VPN app, turn it off while you get set up.Corrections are made within 48 hours of a verified request.Ĭhange settings (feature only)/view software version Fill out the form, then choose Review.If you do not see the Menu icon on the activity tab, just choose a number and select Report. Choose the best category that represents the type of call, then select Send Report. ![]() Select the number that needs to be reported, then choose Okay.Choose the Menu icon with the three dots then select Report Calls.In the Scam Shield app, select the Activity tab.Report scam, spam, spoofed, and safe calls Enable Caller ID on Prepaid line: Dial #436#.Enable Scam Block on Prepaid: Dial #662#.The Scam Shield app does not support Prepaid accounts however, you are eligible for free scam protection features such as Scam Block and Caller ID.Includes voicemail-to-text, providing voicemail transcripts in the Visual Voicemail app or via text.Perform a Reverse Number Lookup for unknown callers. ![]() Blocked number lists are stored on network and automatically transfer to new devices.Block whole categories of calls, like Telemarketers or Political Solicitors.Premium Scam Shield features available for an additional charge.A T-Mobile postpaid account is required.T-Mobile Scam Shield app is available for Android 7.0 or higher and iOS 12.1 or higher devices.Our free Scam Shield ™ app gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, which is available to all T-Mobile postpaid customers.You can even tell your customers what the call is about! Companies can sign up for Verified Business Calls (VBC) so their customers can be sure it's their company calling.You might also see a checkmark in the call log when you receive a call that has been verified as authentic, not spoofed.If your device supports caller verification, you'll see "Number Verified", “Caller Verified”, or “T-Mobile Verified” in the caller ID.We follow the FCC standards of STIR and SHAKEN to help fight scam callers industry wide.T-Mobile makes it easy to know who's calling with caller verification! Help us improve these services by reporting an improperly identified call.The free website gives businesses the ability to register their business number(s) and name, so their calls to customers are recognized as legitimate.Network level protection has been added to stop the increasingly common “Neighborhood Spoofing” and prevent hijacked numbers (where scammers temporarily match the area code and 3-digit prefix of the person they are targeting) from reaching your phone.Scam Block automatically blocks all "Scam Likely" calls before they ever reach your phone, so you never even see them.Scam ID also catches spoofed calls because T-Mobile looks beyond the incoming number and tracks actual call behavior. Scam ID automatically displays "Scam Likely" and the number that is calling on suspected scam calls.Scam ID and Scam Block are industry-leading free scam protection tools deployed on the T-Mobile network to keep our customers safe from scammers. We will use this information to help identify the spam operations and take appropriate action. ![]()
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